Good one, JPay.

Hey there everyone, the Administrator here. This is one of those lovely weeks when a regular Monday post written by Christopher has been lost in JPay limbo. Don’t know what I’m talking about? Here’s a blurb from the last note I left here following the same situation:

Christopher sends his blog posts to me via JPay email (this company is mentioned in one of his more recent posts, Captured Clientele), and I then put them up on the page and hit ‘publish’ every Monday. However, though I’ve received word that this week’s post was indeed sent days ago, I have yet to receive it (it was even re-sent, to no avail). This is a frequent issue with JPay email. Days — even weeks – will sometimes pass before an email is delivered. This illustrates well what Christopher speaks of in the above mentioned post regarding the service.

Of course, there are thousands of people that experience this same thing on a regular basis, and it’s not just limited to JPay’s email service. Frequent trouble extends across their moneytransfer services, video visitations, and even their own customer service.

JPay’s service as a whole is met with amusing (yet telling) responses left by those customers who opt in to receive JPay’s social media statuses, for instance, check out this recent Facebook post by JPay and these customer‘s responses:

Kinda hard to smile when your emails don’t go through, or your video visitation gets cut off 5 minutes into what is supposed to be a 30 minute session (think you’ll be refunded for that $10 payment towards the visit? Think again).

Here’s another gem:

And one last comment that illustrates well the sting of the experience:

Yeah, she dropped the mic on that last one.

If you’ve ever used JPay, you’ve likely had the same thoughts and feelings.

I know I have.

Until next time

—The Administrator—

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